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Help Desk Specialist

Sofia, Bulgaria
8/10/2021 12:00:00 AM date published
8/10/2021 12:00:00 AM date published

Amatas is looking for a dedicated Help Desk Specialist who will be responsible for performing a variety of tasks including acquisition, installation, and maintenance of computers and software with local area network and wide area network connections.

The Help Desk Specialist will have to provide installation and support of equipment connected to centralized host systems, assist user community in software problem resolution, establish and maintain computer parts inventory for supplies and computer-related materials.

Duties and Responsibilities

  • Provide end-user support
  • Respond to and investigate Help Desk tickets, use the Help Desk ticket system to document progress for work performed, and communicate with customers and staff
  • Provide identification, prioritization, resolution, and follow-up of problems following guidelines and procedures
  • Use communication appropriate to the audience delivered in a friendly and courteous manner with a consistently positive attitude
  • Administrate user accounts in Active Directory, Azure AD, and Office 365
  • Participate in the implementation of Help Desk best practices
  • Consistently provide exemplary service as measured by customer feedback and performance against service level goals
  • Other projects/duties as assigned

Job Skill Requirements

  • 3+ years of experience in a Technology support role
  • Advanced knowledge and troubleshooting of personal computer technologies
  • Knowledge of networking topologies, including wireless
  • Exposure to Mac workstations in a windows domain
  • Excellent verbal and written communication skills
  • Ability to empathize with customers of varying technical skill levels
  • Great attention to detail
  • Proven ability to handle multiple tasks in an organized fashion
  • Ability to maintain confidentiality with sensitive customer and internal information
  • Ability to translate business demands to technical solutions
  • Teamwork oriented and ready to work in a virtual team

Education

  • University degree BS/BA or equivalent certification in IT
  • Help Desk Institute Certification desired
  • CompTIA A+ Certification desired

We offer

  • Challenging projects that will develop your professional skills and further expand your knowledge
  • Opportunity to work in a fast-growing environment
  • Training based on knowledge needs
  • Friendly working environment